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Factors That Influence Employee Performance at the Fairmont Norfolk Hotel

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dc.contributor.author Soud, Swabra Abdallah
dc.date.accessioned 2015-05-21T07:33:35Z
dc.date.available 2015-05-21T07:33:35Z
dc.date.issued 2014-08
dc.identifier.uri http://erepo.usiu.ac.ke/11732/211
dc.description A Project Report Submitted to the School of Business in Partial Fulfillment of the requirement for the Degree of Masters in Business Administration (MBA) en_US
dc.description.abstract The purpose of this study was to determine factors that influence employee performance at the Fairmont Norfolk Hotel. The following research questions guided this study: To what extent does remuneration impact employee performance at the Fairmont Norfolk Hotel? To what extent does creativity impact employee performance? To what extent does training and development impact employee performance at the Fairmont Norfolk Hotel? A descriptive survey research design was adopted for this study. The population of interest consisted of 320 employees who worked at various departments. The departments found at the hotel included the following: Front Office, Housekeeping, Laundry, Kitchen, Stewarding, Catering and Banquet, Food and Beverage Service, Health Club, Human Resources, Security, Procurement, Executive office, Engineering, Sales and Reservations. A sample size of 74 was drawn from the targeted population using a stratified random sampling technique. Moreover, a self- administered structured questionnaire was used to collect the data. Further, statistical methods such as, descriptive statistics; mode, median and mean as a measure of central tendency and measures of dispersion such as quartiles, percentiles, variance, standard deviation and range were used to analyze the data. Moreover, inferential statistics T-test was used to determine the factors that influence employee performance. Statistical Package for Social Scientist (SPSS) version 21 and Microsoft Excel 2010 was also used to analyze the data. Additional, tables and charts were used to present the study results. The findings regarding the impact of remuneration on employee performance showed that, employees generally agreed that if they are given good salaries and bonuses plus their remuneration being paid on time, their performance at the organization is positively impacted. Furthermore, in regards to the impact of creativity on employee performance, the researcher found out that, respondents are of agreement that the degree to which the organization embraces creativity had an impact on their performance. It should however be noted that, some creativity factors ranked higher than others in terms of preference by the respondents. Finally, findings regarding the impact of training and development on employee performance showed that, a large number of employees believed that if the organization embraced training and development then their performance improved. Nonetheless, it should also be noted that, not all training and development factors had the same ranking. A conclusion based on the remuneration factors having an impact on employee performance was that, remuneration had a very strong influence on how well employees performed at the hotel. Furthermore, in regards to the impact of creativity on employee performance, conclusion can be made by stating that, the degree to which the organization embraces creativity had a strong effect on employee performance. Finally, regarding the impact of training and development on employee performance at the hotel, conclusion can be made by stating that, respondents highly agreed that training and development influenced their performance. Based on the impact of remuneration on employee performance, the researcher recommends that, managers prioritize and put their concentration more on those remuneration factors that will satisfy their employees highly and increase their performance as presented in the study such as, paying employees on time, giving sufficient salaries and awarding bonuses where it necessary. In regards to the impact of creativity on employee performance, the researcher also recommends that, managers put more emphasis and concentration more on those creativity factors that appeal to the employees highly and this will in turn increase their performance such as recognition of employees for creativity and the hotel embracing an out an out of the box outlook. Finally, in regards to the impact of training and development on employee performance, the researcher also recommends that, managers critically address and put more resources to those training and development factors which the employees believe highly influence their performance such as, the degree to which training and development opportunities are visibly linked to the strategic path of the hotel and the degree to which the hotel inspires employees to take initiative in their own career development. en_US
dc.publisher United States International University - Africa en_US
dc.subject Employee Performance en_US
dc.title Factors That Influence Employee Performance at the Fairmont Norfolk Hotel en_US
dc.type Thesis en_US


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