Adoption of Web Conferencing as a Tool of Collaboration in Organizations in Kenya

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dc.contributor.author Miriti, Maurice Gikundi
dc.date.accessioned 2016-06-14T08:30:15Z
dc.date.available 2016-06-14T08:30:15Z
dc.date.issued 2016
dc.identifier.uri http://erepo.usiu.ac.ke/11732/2514
dc.description A Project Report Submitted to theChandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Masters in Business Administration (MBA) en_US
dc.description.abstract The purpose of this study was to determine the rate of adoption of Web conferencing technology in organizations in Kenya. It had three specific objectives; thatis, to determine the benefits that have been achieved in adoption ofweb conferencing technology, to establish the challenges that hinder the adoption of web conferencing technology and the third one was to find out the strategies employed in adoption of web conferencing technology. The study used descriptive research design and relied on the primary data. Research was conducted in twenty three organizations and a number of one hundred and twenty eight respondents participated in the survey. All the major findings were captured. The population comprised of staff from ICT departmental functions in the organizations included for this study. The sampling technique used was cluster sampling method, clustering members of the population in different sectors; Civil Service,Education,Banking and financial institution,ICT, NGOs and SMEs.A sample size of 138 staff members was used in this study. Structured questionnaires were administered to collect the data which was finally analyzed using Statistical Package for the social sciences (SPSS). From this study it was found that, the most importance independent variable from the regression model was the challenges encountered because it had the highest Beta value of (-0.539) then followed by Strategies Employed (beta=0.215) and lastly perceived Benefits(beta =0.205).Regression analysis of this study delivered a R square value of 41.6% which indicates that there is strong relationship between adoption of web conferencing technology and the benefits perceived, challenges encountered and strategies employed. Further it was found that, web conferencing systems adopted in organizations have to a great extend improved the productivity, Profitability and communication making these organizations more competitive within the industry. Challenges associated with the technology adoption has led to some companies abandoning these collaboration systems and influencing those not yet adopted them to shy away. These challenges can be eliminated if proper strategic policies as regards to Technology adoption are clearly crafted. Organizations should consult experts on the best, affordable systems and sufficient capacities (bandwidth) required before rushing into adopting these systems without having the right infrastructure in place. When this is not done in the right way challenges eventually outweighs the benefits. Organizations should strive to purchase systems which are upgradable(that is through software or minimal change in hardware) to avoid rendering them obsolete within short period of existence; this will in turn lower the cost associated with operating new technologies. Management of Change should be encouraged prior to the adoption of any IT systems in Organizations i.e. through seminars, road shows etc. This will avoid backlash that comes with change from employees since human being has inherent resistance to change. en_US
dc.publisher United States International University - Africa en_US
dc.subject Adoption of Web Conferencing as a Tool of Collaboration in Organizations in Kenya en_US
dc.subject Web Conferencing in Organizations en_US
dc.title Adoption of Web Conferencing as a Tool of Collaboration in Organizations in Kenya en_US
dc.type Thesis en_US

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