An Approach for Successful Information System Implementation: A Case of Core Banking Systems in Kenya

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dc.contributor.author Settim, Garfield Kipruto
dc.date.accessioned 2018-11-15T08:11:33Z
dc.date.available 2018-11-15T08:11:33Z
dc.date.issued 2018
dc.identifier.uri http://erepo.usiu.ac.ke/11732/4108
dc.description Project Report Submitted to the School of Science and Technology in Partial Fulfilment of the Requirement for the Degree of Master of Science in Information Systems and Technology en_US
dc.description.abstract The objective of this study was to establish the factors influencing successful implementation of core banking system. The specific objectives for the study were: To find out the processes involved in implementation of a Core Banking Systems (CBS), to identify the factors influencing the successful implementation of CBS and to design a framework that will be used for implementation of CBS. The study adopted descriptive survey and targeted 374 members of various banks as the sample frame. Quantitative research methods and techniques were applied by the researcher in undertaking the research. The research instrument for the study was questionnaires being the primary data collection tool. The data collected was analysed using SPSS (Vs21). The data was manipulated through descriptive statistics such as percentages, range, mean scores and regression analysis. The presentation of data was through tables and graphs. From the findings the study concludes that all the independent variables; Initial Systems Requirements and Analysis, Project Management and Vendor, Software and Hardware selection had a positive and statistically significant correlation with the dependent variable that is Successful Implementation of the Core Banking System. The study also established that the factors critical in the successful development of a new core banking included; System requirement planning process of the CBS before implementation; End-users of the system involved in determining CBS requirements; Budget provision for the system change-over and related activities including Training and Hardware being provided; Studying old system and documenting its features for further analysis; Having an all rounded model of the system being tested; and All users requirements being taken care of in the design and modelling of the proposed CBS system. The study also revealed that team building, and skills development activities were necessary for successful CBS development. Top management support as a determinant of CBS change-over phase; Top management consistently providing all the tools and resources required to successfully deliver all the approved IT projects; Conducting efficient User Acceptance Tests before the Go-Live date and User Training was key for efficient and smooth system change-over. Vendor, Software and Hardware selection processes and final adoption was key to successful development of core banking as well as having a hardware vendor with good support. The study undertook and analyzed the responses of a total of 315 bank employees from 22 banks in various key departments. The reports were presented in tables for ease of understanding and critical information have been have been analyzed which can be utilized for development of a successful Core banking systems in Kenya. These have been captured by banks response to the questionnaire issued. These included having Top management of banks spearheading the development of CBS system, having clear system functional requirements in place before the start on the CBS implementation. It was noted that having a well experience software vendor was key to successful implementation. It was also noted that having good communications is critical to the entire process. In general, the researcher found that having experienced project manager to carry out successful project management is key to successful Implementation. There is need to relook on upcoming technologies for deploying CBS through Cloud computing. Cloud computing, the future of CBS being implemented through this on demand computing, banks need to explore measures which will enabled them to deploy their CBS through cloud environment. As Banks move through dynamic IT infrastructure changes in the future, banks are under pressure to evolve technologically while preparing to emerge in a competitive advantage. en_US
dc.language.iso en en_US
dc.publisher United States International University - Africa en_US
dc.subject Information System en_US
dc.subject Banking Systems en_US
dc.subject Kenya en_US
dc.subject Implementation en_US
dc.title An Approach for Successful Information System Implementation: A Case of Core Banking Systems in Kenya en_US
dc.type Thesis en_US

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