S

Challenges Facing Growth of Agency Banking in Kenya: A Case of Kisii County

Show simple item record

dc.contributor.author Onwonga, Mactosh
dc.contributor.author Achoki, George
dc.contributor.author Omboi, Bernard
dc.date.accessioned 2018-11-27T11:10:09Z
dc.date.available 2018-11-27T11:10:09Z
dc.date.issued 2017
dc.identifier.uri http://erepo.usiu.ac.ke/11732/4122
dc.description Journal Article en_US
dc.description.abstract Kenya legitimized agency banking act 2009 to enable Central Bank of Kenya to license banking agents for commercial banks. However, even with current 45,500 agents offering financial services, the penetration rate is still a challenge, for many banks have not embraced the model. In this line, the current study sought to establish the challenges facing growth of agency banking in Kenya. The study sought to establish the effect of technological requirements, customer’s attitudes, customer information confidentiality and insecurity on agency banking in Kenya. The study is hinged on the agency theory, diffusion of innovations theory and stewardship theory. The study used a descriptive research design. A sample was drawn from the target of 310 agency banks in Kisii County. The Fisher formula was used to arrive at a sample size of 96. Data was collected through a questionnaire. The study recommends that agency bankers should aim to improve the technology under which agency banking operates since it leads to an improvement in growth of agency banking in Kenya. Agency bankers should not change their system frequently. They should also adopted modern technology in their operations. The study also concludes that agency bankers should enhance customer information confidentiality because it leads to an improvement in growth of agency banking in Kenya. The agency bankers should enhance customer information security system, their integrity in keeping secrets, adoption of a risk-based approach for combating money laundering and terrorist financing as well as value customer data privacy. The study also recommends that agency bankers should aim to change the customer’s attitudes and perception towards agency banking by diversifying the products and creating awareness in the new products, coming up with products which are easy to use, available and tailor made. en_US
dc.language.iso en_US en_US
dc.publisher Euro Asia Pub en_US
dc.relation.ispartofseries IJRFM Vol. 7 Issue 6, June - 2017, pp. 65~78;
dc.subject Agency Banking en_US
dc.subject Technological Requirements en_US
dc.subject Customers Attitudes en_US
dc.subject Insecurity en_US
dc.subject Customer Information Confidentiality en_US
dc.subject Kisii County en_US
dc.title Challenges Facing Growth of Agency Banking in Kenya: A Case of Kisii County en_US
dc.type Article en_US


Files in this item

This item appears in the following Collection(s)

Show simple item record

Search Repository


Browse

My Account