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Effect of Holidays on Money Remittance Organizations: A Case Study of Dahabshiil Money Transfer Company Limited

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dc.contributor.author Abdirizak, Mohamud Hassan
dc.date.accessioned 2019-01-11T10:35:20Z
dc.date.available 2019-01-11T10:35:20Z
dc.date.issued 2018
dc.identifier.uri http://erepo.usiu.ac.ke/11732/4151
dc.description A Research Project Report submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Masters in Business Administration (MBA) en_US
dc.description.abstract Money remittance plays a critical role in the economic development of Kenya as well as source of income to the recipients. Money remittance companies acts a go between the senders and recipients at both diaspora and local community. One of the major factors that influence operations of money remittance companies is bank holidays. Thus the study aims at establishing the effect of long holidays on Dahabshiil. The study sought to answer the following research questions: How do the holidays affect the money remittance companies? How do the holidays affect the money remittance customers? How do the holidays affect the Forex Exchange in Nairobi? The study employed mixed approach research to investigate the effect of long holidays on Dahabshiil. The study population were employees and customers of Dahabshiil. A sample size of 234 respondents took part in the study. Purposive sampling, stratified and simple random sampling were used to select respondents. Primary data was collected using questionnaires and interview guide. Qualitative and quantitative approaches were used to analyse data collected. The study found out that bank holiday makes business to be slow hence lowering the revenue in Dahabshill. Bank holiday also significantly reduced Dahabshill’s performance. Bank holiday also makes customers to wait until the normal days to complete their transactions which leads to fewer customers served. Furthermore, during bank holiday Dahabshill increased transaction fee making the clients dissatisfied. However, some clients prefer to send or receive money during bank holiday which sometimes create a business boom for Dahabshill. The study established that customers have to wait for several days in order to send or receive money during bank holidays. Customers also encounter low exchange rates as well as higher transaction charges during a bank holiday that makes them dissatisfied. It was also found that an increase in money remittance customers increases money remittance in Dahabshill. The study further established that bank holiday causes fluctuation in the exchange rates that is the exchange tends to go down during bank holidays, in turn the exchange rate offered to customers is lower so as to cushion exchange rate loss risk. The study verified that a increase in exchange rates fluctuation decreases money remittance in Dahabshill. The study concluded that bank holiday causes fluctuation of the exchange rates. Bank holiday also leads to increase in transaction fee that causes customers to be dissatisfied. Dahabshill get low revenue during bank holidays. The study recommended that a similar study be carried out to determine the impact of bank holiday on money remittance organizations in Kenya. en_US
dc.language.iso en en_US
dc.publisher United States International University - Africa en_US
dc.subject Holidays en_US
dc.subject Money Remittance Organizations en_US
dc.subject Dahabshiil Money Transfer Company Limited en_US
dc.title Effect of Holidays on Money Remittance Organizations: A Case Study of Dahabshiil Money Transfer Company Limited en_US
dc.type Thesis en_US


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